Shipping Policy
A note before we start
All TASJA merch is made on demand through our print partner, which means your order is created especially for you — and that takes a little more time than shipping something off a shelf. Here's exactly what to expect.
Processing Time
Once you place an order, it typically takes 3–7 business days to produce before it ships. During high-demand periods (new merch drops, holidays), this can occasionally run a little longer — we'll always try to flag that on the site if it's happening.
Shipping Time (after processing)
Estimated shipping time once your order leaves our facility:
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European Union: 6–8 business days
United Kingdom: 6–8 business days
USA & Canada: 3–4 business days
Australia: 2–14 business days
Rest of the world: 10–20 business days
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Total time = Processing Time + Shipping Time above.
Customs & Import Duties
Where a product is produced determines whether customs fees apply to your order. You'll find each product's typical production location listed on its product page — check there to see whether customs charges are likely to apply to your specific order.
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As a general rule: if an item is produced within your region (e.g., an EU-produced item shipping to an EU address, or a UK-produced item shipping within the UK), customs fees typically won't apply. If an item is produced outside your region, customs fees and import duties may apply, charged by your local customs authority upon delivery.
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Please note that "typical" production location isn't guaranteed for every order — if that location is temporarily unavailable, or there's a surge in demand, your order may occasionally be produced elsewhere instead. This could change whether customs fees apply to your specific order, even if they usually wouldn't.
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These charges are outside our control and are the customer's responsibility. If you're unsure what to expect, check with your local customs office before ordering.
Tracking Your Order
You'll receive a tracking link by email as soon as your order ships. If anything looks off with tracking, reach out to us at support@tasjacathrinrose.com.
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My Order Hasn't Arrived
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Before reaching out, please:
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Double-check the delivery address on your confirmation email
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Check with your local post office
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Ask around your building/neighbors — carriers sometimes leave packages in unexpected spots
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Still nothing after that? Email us at support@tasjacathrinrose.com with your order number and we'll sort it out.